Service Delivery Policy
How WebieDev delivers SaaS access, desktop licenses, downloads and custom services.
Digital delivery
WebieApps subscriptions are delivered digitally through the customer account and workspace provisioning flow after the required account and payment checks complete.
Desktop products
TezVPN and TezFetch are delivered digitally. Depending on the product and plan, fulfillment may include a software download, account entitlement, license key and device activation access.
Delivery timing
Automated digital fulfillment is normally initiated after successful payment confirmation. Security review, payment reconciliation or provider delays can require manual review before access is issued.
No physical shipping
WebieDev's software products and standard SaaS subscriptions are digital services. No physical shipment is provided unless a separate written order explicitly includes physical goods.
Custom development
Custom development is delivered according to the agreed statement of work, milestones, review process and deployment method.
Delivery support
If a paid order does not provision correctly, contact hello@webiedev.com with the transaction reference.
